5 Simple Techniques For Telus customer service
5 Simple Techniques For Telus customer service
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Each person who calls the tech support variety is desirous to speak to an actual man or woman at the earliest opportunity. No one wishes to really need to jump via a maze of thoughts in hopes of simply just currently being place in the que to talk to an actual human being!
Individuals agents Performing from Telus benefits, in place of retaining the old loyal customers they make them disappear to search for other company
• A friend who is additionally a Telus customer confirmed me his strategy facts, and He's obtaining an identical plan for significantly fewer with no need to invest in products, which contradicts what Abdul advised me.
Have you experimented with making use of the online Chat? Go surfing to My TELUS plus the the Chat icon are going to be for the reduce ideal in the window. Remedy the questions about what sort of enable you would like then keep replying into the bot with "I would like to talk to an individual" until eventually the bot provides up and passes the Chat to somebody.
I had to Get in touch with CS currently with Chat as well as Division I want to talk to is barely out there by cellphone. The CS on Chat arranged a get in touch with back at an arranged time slot. When that Section named me later on I obtained anything sorted out.
As for loyalty, there is absolutely no such factor any more. Under-going the exact same matter with my Telus dwelling services. I’m completed with them continuously raising my arrangement pricing. Going back again to Shaw when my deal runs out.
I was not telling but seeking to speak to him but he received mad and hung up. That is preposterous and very horrible customer service. I is going to be pulling my two strains from Telus . telus billing support If This is actually the customer service buyers are receiving from your reps than you might want to supply it in other places. I are with Telus for about 14 yrs and It is really rather sad that it's arrive at this . Taking a look at these threads and feedback left by Other folks it appears I'm not the sole one particular.
• I spoke to multiple agents, together with Maria and Regal, who could not give clarity or escalate my circumstance as requested.
• Once i termed to clarify, Eunice from your BCX Wireless Car or truck staff informed me that the bargains were used. Nonetheless, she copied and pasted Abdul’s notes, which didn't clarify the discount information.
so i called the customer server (Jane) to unravel The problem just after conveying your situation and what It is really materialize, The agent just facet with her associate and he or she lied with regards to the credits and discounts they removed from my account as a loyal customer with Telus and she or he explained the credits expired and no longer available, she Consider I am Silly, If your price cut has expired i need to see the expiration day on my Monthly bill like i see on home service Monthly bill.
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It transpired on Sunday that I had a horrible issue. But I had been satisfied to find out this Web site labored on weekends. And Helen granted me aid, time, and persistence to resolve the trouble. I am so thankful I simply cannot explain to!
The Television signal has become dropped due to the fact Friday, September 27th and also the technician who showed up yesterday, September 30th couldn't take care of the challenge following transforming the Television set cable box and cable. I used to be knowledgeable that the online world Modem must be improved way too, but he didn't have it.
Hello everyone, I have to Get hold of customer service with regard to modifying a payment arrangement. I desired to know if there is an e-mail or other method to contact them because I am Performing, and most periods I seek to phone And do not get to speak to an individual ahead of I should dangle up.
I'm going to terminate all the services property and cellular with Telus and tell my friends and family to do so, which was the worst experience I acquired with Telus